Privacy Policy
Last updated: 20/02/2026
This Privacy Policy describes how Biogenesis Labs (the “Site“, “we“, “us“, or “our“) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from biogenesislabs.co (the “Site“) or otherwise communicate with us (collectively, the “Services“). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
Basic contact details including your name, address, phone number, email.
Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
Account information including your username, password, security questions.
Shopping information including the items you view, put in your cart or add to your wishlist.
Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.
Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.
Information We Collect through Cookies
We also automatically collect certain information about your interaction with the Services (“Usage Data“). To do this, we may use cookies, pixels and similar technologies (“Cookies“). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:
Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party’s policies or practices. For more information, see the section below, Third Party Websites and Links.
How We Use Your Personal Information
Providing Products and Services
We use your personal information to deliver the Services and fulfill our contractual obligations to you. This includes processing payments, completing and delivering orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, and enabling you to post reviews.
Marketing and Advertising
We may use your personal information for marketing and promotional purposes, including sending marketing, advertising, and promotional communications via email, text message, or postal mail, and displaying advertisements for products or services. This may also include using your information to better tailor the Services and advertising on our Site and across other websites.
Security and Fraud Prevention
We use personal information to detect, investigate, and take action against potential fraudulent, illegal, or malicious activity. If you register an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly advise that you do not share your username, password, or other access details with anyone. If you believe your account has been compromised, please contact us immediately.
Communicating With You
We use your personal information to provide customer support and to improve our Services. This processing is in our legitimate interests so that we can respond effectively to you, deliver high-quality services, and maintain our business relationship.
Cookies
Like many websites, we use cookies on our Site. For detailed information about cookies used in connection with Shopify-powered stores, please refer to Shopify’s cookie policy. We use cookies to operate and enhance our Site and Services, including remembering your preferences and actions, performing analytics, and better understanding how users interact with our Services. These activities help us administer, improve, and optimize the Services.
We may also allow third-party service providers to use cookies on our Site to help tailor services, products, and advertising on our Site and on other websites.
Most browsers automatically accept cookies by default. You can adjust your browser settings to remove or block cookies; however, doing so may negatively affect your user experience and may cause certain features or functionalities of the Services to operate incorrectly or become unavailable. Blocking cookies may also not fully prevent the sharing of information with third parties, such as advertising partners.
How We Disclose Personal Information
We may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. Such disclosures may include:
Sharing information with vendors and service providers that perform services on our behalf, such as IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.
Sharing information with business and marketing partners, including Shopify, to provide services and advertise to you. These partners use your information in accordance with their own privacy policies.
Disclosing information when you direct, request, or otherwise consent to such disclosure, including for shipping products or through the use of social media widgets or login integrations.
Sharing information with our affiliates or within our corporate group where necessary to operate our business.
Disclosing information in connection with business transactions such as mergers, acquisitions, or bankruptcy, to comply with legal obligations, respond to lawful requests, enforce our terms of service, or protect the rights, property, or safety of our Services, users, or others.
Categories of Information Disclosed
Within the past 12 months, we have disclosed the following categories of personal information (and sensitive personal information, where applicable) for the purposes described above:
Identifiers, such as basic contact details and certain order and account information
Commercial information, including order details, shopping activity, and customer support communications
Internet or similar network activity, such as usage data
These disclosures may be made to vendors and service providers, business and marketing partners, and affiliates.
We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.
User-Generated Content
The Services may allow you to post product reviews or other user-generated content. Any content you choose to submit to public areas of the Services will be publicly accessible.
We do not control who may access information you make publicly available and cannot guarantee that such parties will respect your privacy or keep the information secure. We are not responsible for the privacy, security, accuracy, use, or misuse of any information you choose to disclose publicly or receive from third parties.
Third-Party Websites and Links
Our Site may contain links to third-party websites or online platforms that are not operated or controlled by us. If you follow these links, we encourage you to review the privacy policies and terms of those third parties. We are not responsible for the privacy practices, security, or content of such websites.
Information shared on public or semi-public platforms, including third-party social networks, may be visible to other users and may be used without limitation by those platforms or third parties. The inclusion of third-party links does not imply endorsement of their content, owners, or operators unless expressly stated.
Children’s Data
The Services are not intended for use by children, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided us with personal information, please contact us so that we can delete such information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age, as defined by applicable law.
Security and Retention of Your Information
While we take reasonable measures to protect your personal information, no security system is completely secure, and we cannot guarantee absolute security. Information transmitted to us may not be secure while in transit, and we recommend avoiding the use of unsecured channels when communicating sensitive or confidential information.
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including maintaining your account, providing the Services, complying with legal obligations, resolving disputes, and enforcing our agreements and policies.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, subject to applicable laws and limitations. These rights may include:
Right to Access / Know: The right to request access to the personal information we hold about you and details about how it is used and shared.
Right to Delete: The right to request deletion of personal information we maintain about you.
Right to Correct: The right to request correction of inaccurate personal information.
Right to Data Portability: The right to receive a copy of your personal information or request its transfer to a third party, where applicable.
Restriction of Processing: The right to request that we stop or limit the processing of your personal information.
Withdrawal of Consent: The right to withdraw consent where processing is based on consent.
Right to Appeal: The right to appeal our decision if we deny your request.
Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link provided. Even if you opt out, we may still send non-promotional communications related to your account or orders.
You may exercise these rights through our Site or by contacting us using the details provided below. We will not discriminate against you for exercising your rights. To process your request, we may need to verify your identity. Where permitted by law, you may authorize an agent to act on your behalf, subject to verification.
Complaints
If you have concerns about how we handle your personal information, please contact us using the details below. If you are not satisfied with our response, you may have the right to appeal our decision or submit a complaint to your local data protection authority, depending on your jurisdiction.
International Users
Your personal information may be transferred to, stored, and processed in countries outside your country of residence, including the United States, by our staff, affiliates, and third-party service providers.
For transfers of personal information outside Europe, we rely on approved transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent UK mechanisms, unless the destination country has been deemed to provide an adequate level of data protection.
Contact
If you have any questions about this Privacy Policy, our privacy practices, or wish to exercise your rights, please contact us through our Contact Page.
ADVANCE YOUR RESEARCH WITH CONFIDENCE
Each product is supported by independent third-party analytical verification, providing documented confirmation of identity, purity, and consistency so researchers can work with clearly characterized materials.
Biogenesis Labs is a U.S.-based supplier of independently tested, research-grade peptides. We serve laboratories and research professionals nationwide with a consistent focus on quality assurance, transparent documentation, and reliable domestic fulfillment.
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The information and all products provided on the website are offered exclusively for research use and purposes. These Products are NOT FOR HUMAN consumption.
FDA Disclaimer: The statements, products, and information provided on this website have not been evaluated by the US Food and Drug Administration. These statements and products are not intended to diagnose, treat, cure, or prevent any disease.
BioGenesis Labs is a research chemical provider. The company does not provide pharmacy compounding for any drug product nor is BioGenesis Labs a chemical compounder as provided in the Food, Drug, and Cosmetic Act, Section 503A. BioGenesis Labs is not an outsourcing facility as provided in the Food, Drug, and Cosmetic Act, Section 503B(d)(4).
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